Refund policy
At Clear Tech Direct, we want you to be satisfied with your purchase. If you are not completely satisfied, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must:
- Be in its original condition.
- Be unused and free from signs of wear or damage.
- Include all original accessories, manuals, and packaging.
- Include proof of purchase or your order confirmation.
Items returned without prior authorization will not be accepted.
How to Start a Return
To request a return, please contact our support team at support@cleartechdirect.com with your order number and the reason for your return.
If your return is approved, we will provide instructions for returning your item. Please do not send products back without receiving return authorization.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at support@cleartechdirect.com. We will review your claim and work to resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Customized or special-order products
- Products damaged due to misuse, neglect, accidental damage, or unauthorized repairs
- Products returned without all original accessories or packaging
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you may request a return (if eligible) and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your purchase within 14 days in accordance with applicable consumer protection laws.
Returned items must remain in their original condition with all packaging, accessories, and proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@cleartechdirect.com.
Questions?
If you have any questions about our Return & Refund Policy, please contact us at:
Clear Tech Direct
Email: support@cleartechdirect.com